Common
questions.
Buying a Chair
What condition are the chairs in?
Every listing is graded Like New, Excellent, or Good so you know what to expect before you buy. All three grades have been fully restored and carry the same functional guarantee, the grade just reflects cosmetic wear.
Does a restored chair come with a warranty?
Yes. Every chair purchased through Redone Co. carries a 30 day functional guarantee from the date of delivery or pickup. See our Return Policy for the full details.
Can I return a chair for a refund?
We don't issue cash refunds. If something isn't performing as expected within the guarantee window, we resolve it through repair, additional service, or store credit.
Restoration Service
What chair models do you service?
Humanscale: Freedom, Freedom Task, Liberty, and Diffrient Smart. Steelcase: Leap V1, Leap V2, Gesture, Amia, and Think. If your model isn't listed, send us the details and we'll confirm parts availability and a quote within 24 hours.
How does the restoration process work?
Submit your chair, get an itemized quote within 24 hours, then a full teardown and rebuild using genuine or compatible parts, followed by a final inspection before it ships back or goes up for sale.
How long does restoration take?
Standard turnaround runs 7 to 12 business days once parts are on hand and the quote is approved.
Does restoration work come with a guarantee?
Yes. Restoration work carries a 14 day service window: if a serviced mechanism, cylinder, or part isn't performing as quoted, we'll service it again at no cost.
Shipping & Service Area
Do you offer in-person service?
No-cost in-person service and local pickup and drop-off are available in Edmonton and surrounding areas.
Can I use your service if I'm outside Edmonton?
Yes, we ship anywhere in Canada. The customer covers shipping both ways; we cover parts and labour under the guarantee.
Parts & Configurator
Can I buy individual parts instead of a full restoration?
Yes, our Parts page lists components on their own, and some are available in multiple colors or fabrics.
Can I see what a chair or part looks like in a specific color before ordering?
Yes, the Configure page lets you pick a chair model or part and preview it in the colors we have available, then send us your exact pick with one click.
Corporate Orders
Do you handle bulk or corporate orders?
Yes. Whether you're outfitting an office or need several chairs restored at once, see our Corporate Orders page to get started.